Just in case anyone wonders the problem occurred because I had a badly
configured config item class that requested the CIClassReference module without
it being installed.
All the best,
G.
From: otrs [mailto:[email protected]] On Behalf Of Dimitrakakis
Georgios
Sent: Friday, April 21, 2017 12:17 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Missing Module
Hello,
I am trying to configure CMDB on OTRS v.5.0.12 and I 've just noticed that when
I try to create a new Ticket I get an "Internal Server Error" while at the logs
is written:
[Fri Apr 21 12:08:27
2017][Error][Kernel::System::ObjectManager::_DieWithError][533]
Kernel::System::ITSMConfigItem::XML::Type::CIClassReference could not be
loaded: Can't locate Kernel/System/ITSMConfigItem/XML/Type/CIClassReference.pm
inn
@INC (you may need to install the
Kernel::System::ITSMConfigItem::XML::Type::CIClassReference module) (@INC
contains: /opt/otrs/KIX4OTRSFAQ /opt/otrs/KIX4OTRSGeneralCatalog
/opt/otrs/KIX4OTRSITSMChangeManagement /opt/otrs/KIX4OTRSITSMIncii
dentProblem /opt/otrs/KIX4OTRSITSMConfigManagement /opt/otrs/KIX4OTRSITSMCore
/opt/otrs/KIX4OTRS /opt/otrs/KIXCore /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib
/opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2
/usr/local/sharee
/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20 /usr/share/perl5
/usr/lib/x86_64-linux-gnu/perl/5.20 /usr/share/perl/5.20
/usr/local/lib/site_perl . /usr/local/httpd) at
/opt/otrs/Kernel/System/ObjectManager.pm line 191.
Any ideas what is wrong now??
Best regards,
George
______________________________________________________________________________
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αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην αποκαλύψετε
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