Hi, 29.05.2017 22:59 - Moises Silva schrieb: > Is there anyone that know if possible to disable the option reply > for tickets with states "closed successful", "closed unsuccessful" and > "closed with workaround"?
have a look here [1]http://doc.otrs.com/doc/manual/admin/stable/en/html/customization.html#acl-reference Properties => { Ticket => { State => ['closed successful', 'closed unsuccessful', 'closed with workaround'], PossibleNot => { Action => ['AgentTicketCompose'], should work fine :-) -- Florian [1] http://doc.otrs.com/doc/manual/admin/stable/en/html/customization.html#acl-reference
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