Hi Martin, Thanks your assistance and I had success with your update.
Regards, Moises On Wed, Jun 7, 2017 at 3:28 AM, Martin JERGA <[email protected]> wrote: > Hello, > > > > You can very easily disable the Reply button in Customer Frontend for > closed tickets, using Follow up Option in Queue administration. Just set > the setting to Reject for all Queues and Customer will not be able to reply > on closed ticket. > > > > > > Martin Jerga > > ITSM Consultant > > Tempest a.s. > > tel: +421917792942 <+421%20917%20792%20942> > > > > *From:* otrs [mailto:[email protected]] *On Behalf Of *Moises > Silva > *Sent:* Tuesday, June 6, 2017 8:05 PM > *To:* User questions and discussions about OTRS. <[email protected]> > *Subject:* Re: [otrs] Disable the button reply for tickets closed > > > > Hi , > > > > This solution only block the option Reply for Agents, but I´d like to > block the button Reply for Customer. > > I tried to use in Action the option 'CustomerTicketZoom', > 'ReplyCustomerTicket', 'Reply', 'ReplyButton', 'RichText' and I am able to > see yet the reply button. > > Do you have any idea as I can disable this button? > > > > Regards, > > > > > > > > On Tue, May 30, 2017 at 4:49 PM, Florian Edlhuber <[email protected]> > wrote: > > Hi, > > 29.05.2017 22:59 - Moises Silva schrieb: > > > Is there anyone that know if possible to disable the option reply > > for tickets with states "closed successful", "closed unsuccessful" and > > "closed with workaround"? > > have a look here > http://doc.otrs.com/doc/manual/admin/stable/en/html/ > customization.html#acl-reference > > > Properties => { > > Ticket => { > > State => ['closed successful', 'closed unsuccessful', 'closed > with workaround'], > > PossibleNot => { > > Action => ['AgentTicketCompose'], > > > should work fine :-) > > -- > Florian > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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