Hi , This solution only block the option Reply for Agents, but I´d like to block the button Reply for Customer. I tried to use in Action the option 'CustomerTicketZoom', 'ReplyCustomerTicket', 'Reply', 'ReplyButton', 'RichText' and I am able to see yet the reply button. Do you have any idea as I can disable this button?
Regards, On Tue, May 30, 2017 at 4:49 PM, Florian Edlhuber <[email protected]> wrote: > Hi, > > 29.05.2017 22:59 - Moises Silva schrieb: > > Is there anyone that know if possible to disable the option reply > > for tickets with states "closed successful", "closed unsuccessful" and > > "closed with workaround"? > > have a look here > http://doc.otrs.com/doc/manual/admin/stable/en/html/ > customization.html#acl-reference > > > Properties => { > Ticket => { > State => ['closed successful', 'closed unsuccessful', 'closed > with workaround'], > > PossibleNot => { > Action => ['AgentTicketCompose'], > > > should work fine :-) > > -- > Florian > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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