On 14 November 2017 at 17:00, Roy Kaldung <[email protected]> wrote: > Hi Amey, > >> On Nov 14, 2017, at 10:38 AM, Amey Abhyankar <[email protected]> wrote: >> >> I tried to search relevant documents/guide on how to connect OTRS to >> Oracle12c DB installed on a separate system but unable to find any. > > First step is to prepare the system as an Oracle client. Usually the Instant > Client is sufficient. Install the client with header files, DBD::Oracle needs > to be build via cpan. You Oracle DBA should be able to do this. Everything > else is described in the OTRS manual.
Thanks. On last step the HTML doc asks to edit = Kernel/Config.pm to provide ORACLE_HOME Where to find this this dir? I am using Cent OS 6.8 [64bit] After locating Config.pm, I got several dir's as follows = ------------------------------------------------------------------------- [root@otrs oracle]# locate Config.pm /usr/lib64/perl5/Config.pm /usr/lib64/perl5/Encode/Config.pm /usr/share/automake-1.11/Automake/Config.pm /usr/share/perl5/CPAN/HandleConfig.pm /usr/share/perl5/CPANPLUS/Config.pm /usr/share/perl5/ExtUtils/MakeMaker/Config.pm /usr/share/perl5/Log/Message/Config.pm /usr/share/perl5/Module/Build/Config.pm /usr/share/perl5/Net/Config.pm /usr/share/perl5/vendor_perl/HTTP/Config.pm [root@otrs oracle]# locate Kernel /etc/libreport/events/report_Kerneloops.xml /usr/include/c++/4.4.4/java/awt/image/Kernel.h ------------------------------------------------------------------------- Regards, Amey. > > - Roy > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
