Hi,

Sound you’re listener or the client is not configured properly. That’s a DBA 
task. Maybe you should hire a pro.

> can some1 tell me exact command?

I can tell you the command, the correct parameter should be provided by your 
Oracle DBA too.

sqlplus USER/PASSWORD@//hostName:port/SID

E.g. creating the schema is done by executing

sqlplus USER/PASSWORD@//hostName:port/SID 
@/opt/otrs/scripts/database/otrs-schema.oracle.sql


- Roy


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