Hello Matthias, i am talking about "AgentTicketZoom".
The search and queue performs quite well. Thanks, Mario On Tue, Feb 5, 2019 at 6:50 AM <[email protected]> wrote: > > Hey Mario, > > you can change the standard setting at these keys in the sysconfig: > PreferencesGroups###TicketOverviewSmallPageShown > PreferencesGroups###TicketOverviewPreviewPageShown > PreferencesGroups###TicketOverviewMediumPageShown > PreferencesGroups###NotificationViewSmallPageShown > PreferencesGroups###DynamicFieldsOverviewPageShown > PreferencesGroups###CommunicationLogPageShown > > Do you have the performance problems with the search or with the queue? If I > set this value to 250 tickets per site, I’ll get 15 seconds for the “all > queue view” and 30 seconds for the search. I bet the operations on the index > grow exponential. > > A possible explanation for your ticket <-> article discrepancy: you could > check if merged tickets have an article, if I remember that correctly, the > just get the link. > > Kind regards, > Matthias > > T-SYSTEMS INTERNATIONAL GMBH > Telekom Security > Matthias Terlinde > Cyber Defense Operations > Bonner Talweg 100, 53113 Bonn, Germany > +49 228 181-73771 (fixed) > +49 160 3003113 (mobile) > E-mail: [email protected] > Internet: www.t-systems.com > > You can find the compulsory statement on: > www.t-systems.com/compulsory-statement > > BIG CHANGES START SMALL – CONSERVE RESOURCES BY NOT PRINTING EVERY E-MAIL. > > > Hello, > > i have about 63.000 Articles and 94.000 Tickets (huh? thats possible?) > > After Upgrading from OTRS 4 to 6 Tickets with more than 200 Articles > are very slow. About 30Secs to load. > If i set the view to display only the last/one Article it just needs 6 > seconds. > > I read: > https://doc.otrs.com/doc/manual/admin/5.0/en/html/performance-tuning.html > > - i am already using ArticleStorageFS > - i am using tmpfs now for /opt/otrs/var/tmp > - i archived 22.000 Tickets > > But the Tickets with many articles are still slow. > I have LocalAvatar-6.0.5.opm installed, which prevents slow > connections to the outside. > > I doubbled the RAM (now 24GB) and CPUs (now 12) after Upgrade and it > runs on SSDs. > The DB is about 5GB (innodb) > > I cant seem to find a bottleneck on the hardware. I kind of have the > feeling its some sort of timeout or call to the outside. > > What do you think? The search speed is fine. > > Could a change the ArgentTicketZoom to just Show the last 10 Articles > by Default? > > Thanks, > Mario > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
