Hi Matthias,
Have you updated to 6.0.19 just recently and maybe copied the certificates with
the root user? The otrs.SetPermissions.pl script sometimes misses not standard
folder or I copied the certificates after that.
I have checked the permissions of the certificates and the corresponded
directories. They are correctly set:
otrs@otrs:/opt/otrs$ ls -l ssl/
total 8
drwxrwsr-x 2 otrs www-data 4096 Jul 8 10:23 certs
drwxrwsr-x 2 otrs www-data 4096 Jul 8 10:23 private
otrs@otrs:/opt/otrs$ ls -l ssl/*
ssl/certs:
total 8
-rw-rw---- 1 otrs www-data 2385 Jul 8 10:23 XXXXXX.0
-rw-rw---- 1 otrs www-data 1968 Jun 26 07:55 XXXXX.0
ssl/private:
total 16
-rw-rw---- 1 otrs www-data 1928 Jul 8 10:23 XXXXXX.0
-rw-rw---- 1 otrs www-data 12 Jul 8 10:23 XXXXXX.0.P
-rw-rw---- 1 otrs www-data 1834 Jun 26 07:55 XXXXXX.0
-rw-rw---- 1 otrs www-data 8 Jun 26 07:55 XXXXXX.0.P
Kind regards,
Kevin
Am 08.07.19 um 15:10 schrieb [email protected]:
Hey Kevin,
I think we had this problem once, because we had an ACL issue. Make sure the
otrs user and the www-data group have read access to it. Sometimes, _too many_
privileges can produce issues as well.
Have you updated to 6.0.19 just recently and maybe copied the certificates with
the root user? The otrs.SetPermissions.pl script sometimes misses not standard
folder or I copied the certificates after that.
Hope that helps.
Kind regards,
Matthias
T-SYSTEMS INTERNATIONAL GMBH
Telekom Security
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Cyber Defense Operations
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