Hello Matthias,
Don't know if you wrote it already, but are you able to send encrypted mails
from OTRS?
Sending encrypted and signed E-Mails from OTRS is working without any error.
Kind regards,
Kevin
Am 09.07.19 um 14:43 schrieb [email protected]:
Hey Kevin,
strange thing.
Don't know if you wrote it already, but are you able to send encrypted mails
from OTRS?
Kind regards,
Matthias
T-SYSTEMS INTERNATIONAL GMBH
Telekom Security
Matthias Terlinde
Cyber Defense Operations
Bonner Talweg 100
53113 Bonn
+49 228 181-73771 (fixed)
+49 160 3003113 (mobile)
E-Mail: [email protected]
Internet: www.t-systems.com
Let’s power higher performance
Die gesetzlichen Pflichtangaben finden Sie unter:
www.t-systems.com/pflichtangaben
GROSSE VERÄNDERUNGEN FANGEN KLEIN AN – RESSOURCEN SCHONEN UND NICHT JEDE E-MAIL
DRUCKEN.
-----Ursprüngliche Nachricht-----
Von: Kevin Dehmlow <[email protected]>
Gesendet: Dienstag, 9. Juli 2019 09:06
An: Terlinde, Matthias <[email protected]>;
[email protected]'t know if you wrote it already, but are you able to send
encrypted mails from OTRS?
Betreff: Re: [otrs] Can not open S/MIME encrypted E-Mails
Hi Matthias,
Have you updated to 6.0.19 just recently and maybe copied the certificates
with the root user? The otrs.SetPermissions.pl script sometimes misses not
standard folder or I copied the certificates after that.
I have checked the permissions of the certificates and the corresponded
directories. They are correctly set:
otrs@otrs:/opt/otrs$ ls -l ssl/
total 8
drwxrwsr-x 2 otrs www-data 4096 Jul 8 10:23 certs
drwxrwsr-x 2 otrs www-data 4096 Jul 8 10:23 private
otrs@otrs:/opt/otrs$ ls -l ssl/*
ssl/certs:
total 8
-rw-rw---- 1 otrs www-data 2385 Jul 8 10:23 XXXXXX.0
-rw-rw---- 1 otrs www-data 1968 Jun 26 07:55 XXXXX.0
ssl/private:
total 16
-rw-rw---- 1 otrs www-data 1928 Jul 8 10:23 XXXXXX.0Don't know if you wrote it
already, but are you able to send encrypted mails from OTRS?
-rw-rw---- 1 otrs www-data 12 Jul 8 10:23 XXXXXX.0.P
-rw-rw---- 1 otrs www-data 1834 Jun 26 07:55 XXXXXX.0
-rw-rw---- 1 otrs www-data 8 Jun 26 07:55 XXXXXX.0.P
Kind regards,
Kevin
Am 08.07.19 um 15:10 schrieb [email protected]:
Hey Kevin,
I think we had this problem once, because we had an ACL issue. Make sure
the otrs user and the www-data group have read access to it. Sometimes,
_too many_ privileges can produce issues as well.
Have you updated to 6.0.19 just recently and maybe copied the certificates
with the root user? The otrs.SetPermissions.pl script sometimes misses not
standard folder or I copied the certificates after that.
Hope that helps.
Kind regards,
Matthias
T-SYSTEMS INTERNATIONAL GMBH
Telekom Security
Matthias Terlinde
Cyber Defense Operations
Bonner Talweg 100
53113 Bonn
+49 228 181-73771 (fixed)
+49 160 3003113 (mobile)
E-Mail:[email protected]
Internet:www.t-systems.com
Let's power higher performance
Die gesetzlichen Pflichtangaben finden Sie unter:www.t-
systems.com/pflichtangaben
GROSSE VERÄNDERUNGEN FANGEN KLEIN AN - RESSOURCEN SCHONEN
UND NICHT JEDE E-MAIL DRUCKEN.
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