Hey Kevin, strange thing. Don't know if you wrote it already, but are you able to send encrypted mails from OTRS?
Kind regards, Matthias T-SYSTEMS INTERNATIONAL GMBH Telekom Security Matthias Terlinde Cyber Defense Operations Bonner Talweg 100 53113 Bonn +49 228 181-73771 (fixed) +49 160 3003113 (mobile) E-Mail: matthias.terli...@t-systems.com Internet: www.t-systems.com Let’s power higher performance Die gesetzlichen Pflichtangaben finden Sie unter: www.t-systems.com/pflichtangaben GROSSE VERÄNDERUNGEN FANGEN KLEIN AN – RESSOURCEN SCHONEN UND NICHT JEDE E-MAIL DRUCKEN. > -----Ursprüngliche Nachricht----- > Von: Kevin Dehmlow <kev...@uni-bremen.de> > Gesendet: Dienstag, 9. Juli 2019 09:06 > An: Terlinde, Matthias <matthias.terli...@t-systems.com>; > otrs@lists.otrs.org > Betreff: Re: [otrs] Can not open S/MIME encrypted E-Mails > > Hi Matthias, > > > Have you updated to 6.0.19 just recently and maybe copied the certificates > with the root user? The otrs.SetPermissions.pl script sometimes misses not > standard folder or I copied the certificates after that. > I have checked the permissions of the certificates and the corresponded > directories. They are correctly set: > > > > otrs@otrs:/opt/otrs$ ls -l ssl/ > > total 8 > > drwxrwsr-x 2 otrs www-data 4096 Jul 8 10:23 certs > > drwxrwsr-x 2 otrs www-data 4096 Jul 8 10:23 private > > > otrs@otrs:/opt/otrs$ ls -l ssl/* > > ssl/certs: > > total 8 > > -rw-rw---- 1 otrs www-data 2385 Jul 8 10:23 XXXXXX.0 > > -rw-rw---- 1 otrs www-data 1968 Jun 26 07:55 XXXXX.0 > > > > ssl/private: > > total 16 > > -rw-rw---- 1 otrs www-data 1928 Jul 8 10:23 XXXXXX.0 > > -rw-rw---- 1 otrs www-data 12 Jul 8 10:23 XXXXXX.0.P > > -rw-rw---- 1 otrs www-data 1834 Jun 26 07:55 XXXXXX.0 > > -rw-rw---- 1 otrs www-data 8 Jun 26 07:55 XXXXXX.0.P > > > Kind regards, > Kevin > > Am 08.07.19 um 15:10 schrieb matthias.terli...@t-systems.com: > > Hey Kevin, > > > > I think we had this problem once, because we had an ACL issue. Make sure > the otrs user and the www-data group have read access to it. Sometimes, > _too many_ privileges can produce issues as well. > > > > Have you updated to 6.0.19 just recently and maybe copied the certificates > with the root user? The otrs.SetPermissions.pl script sometimes misses not > standard folder or I copied the certificates after that. > > > > Hope that helps. > > > > > > Kind regards, > > Matthias > > > > T-SYSTEMS INTERNATIONAL GMBH > > Telekom Security > > Matthias Terlinde > > Cyber Defense Operations > > Bonner Talweg 100 > > 53113 Bonn > > +49 228 181-73771 (fixed) > > +49 160 3003113 (mobile) > > E-Mail:matthias.terli...@t-systems.com > > Internet:www.t-systems.com > > > > Let's power higher performance > > > > Die gesetzlichen Pflichtangaben finden Sie unter:www.t- > systems.com/pflichtangaben > > > > GROSSE VERÄNDERUNGEN FANGEN KLEIN AN - RESSOURCEN SCHONEN > UND NICHT JEDE E-MAIL DRUCKEN. > > > > > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
