Hi all, One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : supp...@support.com<mailto:supp...@support.com>). Is it possible to change this sender’s name to the agent’s name who effectively did the action (sending the email/response) ?
Thanks ! Egareg JAOUEN
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