Hi, > > One frustrating point in using OTRS is that all the sent articles from OTRS > Team appears with the same generic name (for example : Support Team) because > we use the same generic email address (for example : [1][email protected]). > > Is it possible to change this sender’s name to the agent’s name who > effectively did the action (sending the email/response) ? >
Check the docs [2]https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Core_Ticket.html Ticket::DefineEmailFrom regards Florian [1] mailto:[email protected] [2] https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Core_Ticket.html
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