Thank you ! I was looking around for the good keyword to search this feature.
All is working fine now. Egareg JAOUEN De : otrs [mailto:otrs-boun...@lists.otrs.org] De la part de Florian Edlhuber Envoyé : Lun 20 Gouere 2020 18:10 À : User questions and discussions about OTRS. <otrs@lists.otrs.org> Objet : Re: [otrs] Change the sender name to agent name in article list ? Hi, One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : supp...@support.com<mailto:supp...@support.com>). Is it possible to change this sender’s name to the agent’s name who effectively did the action (sending the email/response) ? Check the docs https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Core_Ticket.html Ticket::DefineEmailFrom regards Florian
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