Hi guys! I'd like to invite you to try our fork of ((otrs)) Community. We will maintain the software as opensource with no pay for extra features:
https://ligerosmart.com/ https://www.youtube.com/channel/UCi22ju-ttgF6wTMx6yjWV7g Regards, Ronaldo Richieri Em qua., 27 de jan. de 2021 às 22:28, Edson Richter < [email protected]> escreveu: > Hi! > > > > Disclaimer: I’ve no relation to OTRS company, not as employee, not as > customer – only as OTRS 5.x community edition user. All I’ve is informal > talks with sales person, and I suppose it cannot be considered “oficial > company communication”. Consider all below as mine personal perspective > only. > > > > I’ve been in touch with OTRS representatives at Brazil, and sales person > mentioned that as OTRS eventually would not have community version > anymore, and because of that, many companies are considering to subscritbe > OTRS 8 to get “all new features” and be safe, of course. > > > > In my research, I’ve found that dolar-per-feature in OTRS 8 is high and > would require an evalutation of the competitors – found it being as > expensive, or even more expensive, compared with products with same level > of service for ticket system, and additional tools integrated, like > communication tools (SIP, WhatsApp, Telegram, Facebook, etc), project > management, CRM, among others. > > > > Our company will probably keep OTRS 5.x as readonly repository for > historic data/internal use, and in next few months choose subscribing > either OTRS 8 or another tool. > > > > I do respect OTRS’s company work, and keeping community version is their > decision after all. > > > > Let’s see. > > > > Regards, > > > > Edson > > > > > > Enviado do Email <https://go.microsoft.com/fwlink/?LinkId=550986> para > Windows 10 > > > > *De: *Matteo Sgalaberni <[email protected]> > *Enviado:*terça-feira, 19 de janeiro de 2021 07:21 > *Para: *otrs <[email protected]> > *Assunto: *[otrs] Otrs Community edition is formally dead? > > > > Hello, > > Otrs company published that from 1 January 2021 no security updates will > be released and the 6.0 is definitively unsupported. > > https://otrs.com/release-notes/attention-security-risk-with-otrs-6/ > > Some days ago they updated the SECURITY.md on github > https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea > > Is it someone informed about what will happen now? The OTRS Community > Edition is definitively dead and we need to dispose it as the unique > released version is unsupported ad there are no newer version released? > > Thanks > > Matteo > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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