Hi Andrew,
On Tue, Apr 01, 2003 at 01:33:05PM -0500, [EMAIL PROTECTED] wrote:
> 1. Does OTRS have a 'guest' account feature?
In OTRS 1.1 you will have the possibility of rw/ro group member.
-=> So if you add a new user (named guest) and you add your user
"ro" to one or more groups, then you will have a guest account.
> 2. Does a 'note-internal' make it so ppl other then in that group can read
> the note? If not does that ability exist? For example if I am in the
> engineering queue and I add a 'note-internal' can ppl in the 'QA' queue
> see the notes? I am looking for a private note ability.
There is no 'private note ability'. Because there is each note important
to each agent (normally).
> 3. Can I get all the queues to show, instead of only showing when a ticket
> is there?
There is a ShowAllOpenTicket view in OTRS 1.0 (Utilities -=> Ticket Status).
> 4. Is there an area where I can view completed tickets?
In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view
(Utilities).
> 5. Once an escalation time has been reached, can a page be sent also?
Not yet. But would be possible ot implement!
> 6. When a new ticket is created with a high priority can OTRS page at
> ticket creation?
The sort order in QueueView is priority,createtime. That's all.
> Andrew
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
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