Thanks for all the assistance! > > > > 4. Is there an area where I can view completed tickets? > > > > > > In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view > > > (Utilities). > > > > I do not seem to have a 'ShowAllClosedTicket' view in utilities. Do I > > need to set a variable first? > > No. Agent interface -=> Utilities -=> Ticket Status (bottom of site). >
I know I am probably missing something very simple, but if I am in the AgentFrontEnd -> Utilites -> Ticket Status, all I see is one line like: Provides an overview of all open tickets. So you see what is going on in your system. Where 'open tickets' is a link. This link does indeed show me all open tickets, but I cannot see how I can see all Closed tickets with this. Thank you very much! Drew _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
