> > 1. Does OTRS have a 'guest' account feature? > > In OTRS 1.1 you will have the possibility of rw/ro group member. > > -=> So if you add a new user (named guest) and you add your user > "ro" to one or more groups, then you will have a guest account. >
Can this guest user create tickets? or just view? > > 4. Is there an area where I can view completed tickets? > > In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view > (Utilities). > I do not seem to have a 'ShowAllClosedTicket' view in utilities. Do I need to set a variable first? > > 5. Once an escalation time has been reached, can a page be sent also? > > Not yet. But would be possible ot implement! > Ok. Could this be done currently if a pager has an email address? Andrew _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
