The Output is generated not only from Agent.pm, but mainly designed from
the file in the /opt/otrs/Kernel/Output/HTML/* dirs.
I digged a bit and found it is one change to one file:
$ diff /opt/otrs/Kernel/Output/HTML/Standard/AgentZoomBody.dtl*
72,82d71
< <p>
< <b>$Text{"Change queue"}:</b><br>
< <form action="$Env{"CGIHandle"}" method="get">
< <input type="hidden" name="Action" value="AgentMove">
< <input type="hidden" name="Subaction" value="InRage">
< <input type="hidden" name="QueueID" value="$Data{"QueueID"}">
< <input type="hidden" name="TicketID" value="$Data{"TicketID"}">
< $Data{"MoveQueuesStrg"}
< <input class="button" type="submit" value="$Text{"Move"}">
< </form>
< </p>
95a85,99
> <tr>
> <td align="left" valign="bottom"
class="PriorityID-$Data{"PriorityID"}">
> <p>
> <b>$Text{"Change queue"}:</b><br>
> <form action="$Env{"CGIHandle"}" method="get">
> <input type="hidden" name="Action" value="AgentMove">
> <input type="hidden" name="Subaction" value="InRage">
> <input type="hidden" name="QueueID" value="$Data{"QueueID"}">
> <input type="hidden" name="TicketID" value="$Data{"TicketID"}">
> $Data{"MoveQueuesStrg"}
> <input class="button" type="submit" value="$Text{"Move"}">
> </form>
> </p>
> </td>
> </tr>
This should do what you want.
Regards,
Robert Kehl
----- Original Message -----
From: "Alex Mihicinac" <[EMAIL PROTECTED]>
To: "'User questions and discussions about OTRS.'" <[EMAIL PROTECTED]>
Sent: Sunday, September 14, 2003 11:45 PM
Subject: RE: [otrs] Rearange in TicketZoom
> Hi,
>
> Thanks for answer. I've changed one file and that is Agent.pm
> Original was:
>
>
> $Param{TicketAnswer} = $Self->Output(
> TemplateFile => 'AgentZoomAnswer',
> Data => \%Param,
> );
>
> $Param{TicketArticle} = $Self->Output(
> TemplateFile => 'AgentZoomArticle',
> Data => \%Param,
> );
>
>
> Modified:
> $Param{TicketArticle} = $Self->Output(
> TemplateFile => 'AgentZoomArticle',
> Data => \%Param,
> );
>
> $Param{TicketAnswer} = $Self->Output(
> TemplateFile => 'AgentZoomAnswer',
> Data => \%Param,
> );
>
>
> There was no difference in output. :( Can you give me some hints where
i
> could set that?
>
> Thanks!
>
> Best regards,
>
> Alex
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
> Of
> > Robert Kehl
> > Sent: Sunday, September 14, 2003 3:08 PM
> > To: User questions and discussions about OTRS.
> > Subject: Re: [otrs] Rearange in TicketZoom
> >
> > ----- Original Message -----
> > From: "Alex Mihicinac" <[EMAIL PROTECTED]>
> > Sent: Friday, September 12, 2003 8:51 AM
> >
> >
> > > Is there any simple way to put Article(Forward,Bounce,Split) and
> > Change
> > > Queue infront of Compose answer (in TicketZoom)?
> >
> > I don't really see a simple way to do this, you'd have to hack the
> > source code in various files, I think. Seems to be some work.
> >
> > Reagrds,
> >
> > Robert Kehl
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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