Hi Paul,
On Fri, Sep 26, 2003 at 10:21:42PM -0400, Paul wrote:
> I'm attempting to set up a system where less-experienced agents are able to
> move tickets that require higher levels of support into a queue set up for
> that purpose, however I am unable to get the permissions set correctly in
> order to do this. When a user is given RO access only (which I assume is
> read-only) to a queue, the queue does not appear in the drop down box as an
> option. It only appears when RW is selected, but that gives the agent access
> to a queue that I prefer they not have.
>
> Is it possible within the current framework to set this system up? Here are
> specific settings that I think are relevant to the discussion:
> [...]
> # MoveInToAllQueues -> useful for ASP
> # (Possible to move in all queue? Not only queue which
> # the own groups) [1|0]
> $Self->{MoveInToAllQueues} = 0;
If you set this to '1', the the agent will be able to move tickets into
RO queues.
> Thanks,
> Paul
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
