Hi Martin,
> > # MoveInToAllQueues -> useful for ASP
> > # (Possible to move in all queue? Not only queue which
> > # the own groups) [1|0]
> > $Self->{MoveInToAllQueues} = 0;
>
> If you set this to '1', the the agent will be able to move tickets into
> RO queues.
But that allows the agent to see all queues in the system, something I'm
trying to avoid. I ended up working around the problem by creating queues
(i.e. "To: Tier II") which GenericAgent checks every 5 minutes and moves
into the correct queue. Perhaps an automated "gateway" queue feature could
be created in the future?
Seems to be working for now :)
Thanks,
Paul
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