> Check that your system address on on the billing queue is set to email address of > your billing mail account...
Under the sytem email addresses, I have the 3 I setup for the three queues. The addresses do correspond to the queues. Am I missing something here? I thought I could setup an email account for the different queues and have a different response for each. Isn't that the way it works? Thanks > > Thomas > >-----Original Message----- > >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > >Sent: Monday, February 16, 2004 4:13 PM > >To: [EMAIL PROTECTED] > >Subject: [otrs] Configuration problem/question > > > > > >Hello, > > > >I am new to OTRS and a little confused. > > > >I am running OTRS on a RedHat 9.0 system. I have installed > >OTRS 1.2. I am using the webform.pl for support ticket entry. > > I have three queues, billing, support and sales. I set up > >mail only accounts for these 3 queues as billing, support and > >sales. I have added them to the .fetchmailrc. > > > >I have tried to assign the queues in the pop3 account setup > >but it won't save the changes. I don't know if its a > >permissions problem or a bug. I tried to run the > >SetPermissions.sh but it complains about an invalid group of > >"nogroup". I tried editing the script to use "nobody" but it > >stll complains about an invalid group of "nogroup". What's up > >with that? > > > >OTRS will respond to tickets generated from the webform but > >the problem is if a ticket is sent in for "billing", the > >auto-response comes back from sales. > > > >Can anyone help me out? > > > >TIA > > > >_______________________________________________ > >OTRS mailing list: otrs - Webpage: http://otrs.org/ > >Archive: http://lists.otrs.org/pipermail/otrs > >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >Support oder Consulting f�r Ihr OTRS System? > >=> http://www.otrs.de/ > > > > > DISCLAIMER: > This message contains information that may be privileged or confidential and is the > property of the Roxar Group. It is intended only for the person to whom it is > addressed. If you are not the intended recipient, you are not authorised to read, > print, retain, copy, disseminate, distribute, or use this message or any part > thereof. If you receive this message in error, please notify the sender immediately > and delete all copies of this message. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
