At first glance i cannot see any errors in your config. It looks pretty correct to me.
The Agent-Frontend is the admin interface usually found as http://.../index.pl. If you log on to the agent frontend, are you able to create a new ticket and selecte a customer (click on PhoneView and then on Search Customer) or do you get errors there too? Thomas >-----Original Message----- >From: Vladimir Gerdjikov [mailto:[EMAIL PROTECTED] >Sent: Wednesday, March 17, 2004 1:59 PM >To: User questions and discussions about OTRS. >Subject: Re: [otrs] CustomerAuth LDAP problem > > >Thomas Nilsen wrote: >> Vladimir, >> >> It is the Agent front-end that returns the Panic screen? > >Screen with "Panic! No UserData!!!" is sreen from >http://..../custoler.pl >(is this "Agent font-end screen"?) > >> If you can log on to the agent front-end, then the first >part of your LDAP >> configuration seems correct. The next step is to debug the >customer section >> of the LDAP configuration. > >Debug message (from syslog) is: >[Notice][Kernel::System::CustomerAuth::LDAP::Auth] >CustomerUser: otrs logged in >(REMOTE_ADDR: 10.2.1.70), >but, I can't login. > >> Could you post the entire LDAP section of your >Kernel/Config.pm file? (Just >> remove/change user/password entries). I would makes it >easier to tell if >> there is a mistake in the config or not. >> >> But basically you need to configure CustomerKey and >CustomerID in the >> CustomerUser section. It is probably here your config is wrong... >> >> Regards, Thomas > >10x again. You are very kind and tolerant. Here is my configuration: > > # LDAP settings for the agents' AUTH > #$Self->{'AuthModule'} = 'Kernel::System::Auth::DB'; > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; > $Self->{'AuthModule::LDAP::Host'} = 'heb-hdo-dc-03.hebros.bg'; > $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=hebros,dc=bg'; > $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; > $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS,ou=Service >users,ou=HeadOffice,dc=hebros,dc=bg'; > $Self->{'AuthModule::LDAP::SearchUserPw'} = 'pass'; > $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; > $Self->{'AuthModule::LDAP::Params'} = { > port => 389, timeout => 120, > async => 0, version => 3, > }; > > # LDAP settings for the CustomerUsers AUTH > $Self->{'Customer::AuthModule'} = >'Kernel::System::CustomerAuth::LDAP'; > $Self->{'Customer::AuthModule::LDAP::Host'} = >'heb-hdo-dc-03.hebros.bg'; > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=hebros,DC=bg'; > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = >'cn=OTRS,ou=Service >users,ou=HeadOffice,dc=hebros,dc=bg'; > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass'; > > # LDAP settings for the CustomerUsers' DATA > $Self->{CustomerUser} = { > Name => 'LDAP Backend', > Module => 'Kernel::System::CustomerUser::LDAP', > Params => { > Host => 'heb-hdo-dc-03.hebros.bg', > BaseDN => 'dc=hebros,dc=bg', > SSCOPE => 'sub', > UserDN => 'cn=OTRS,ou=Service >Users,ou=HeadOffice,dc=hebros,dc=bg', > UserPw => 'pass', > AlwaysFilter => '', > Params => { > port => 389, timeout => 120, > async => 0, version => 3, > }, > }, > > # customer > CustomerKey => 'sAMAccountName', > CustomerID => 'mail', > CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], > CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], > CustomerUserPostMasterSearchFields => ['mail'], > CustomerUserNameFields => ['givenname', 'sn'], > Map => [ > [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], > [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], > [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], > [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], > ], > }; > >-- >Best regards, >Vladimir Gerdjikov > >Communication and NOS Manager, HebrosBank Head Office, +359 32/903435, >+359 888 578 458 >KeyID:BC821E9B from http://wwwkeys.uk.pgp.net >Fingerprint: 503C 54EE C1B0 B446 DD84 5A3A 4E05 4D62 BC82 1E9B > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting f�r Ihr OTRS System? >=> http://www.otrs.de/ > DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. 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