On Friday, March 26, 2004 2:19 AM
Brendan Humphreys <[EMAIL PROTECTED]> wrote:
> I can't see anything wrong with the messages. I've now found more
> messages that have been automatically removed, and can't find much in
> common with them.
Do they all have a body? I suppose they don't.
> When I click on the "plain" link for any of these removed messages I
> get an OTRS error "Error: Can't read plain article! Maybe there is no
> plain email in filesystem! Read BackendMessage."
> Having a look in /opt/otrs/var/article/, that directory is completely
> empty. Should it be?
Depends on your settings. If you have:
$Self->{TicketStorageModule} =
'Kernel::System::Ticket::ArticleStorageDB';
then all tickets will be stored in the database. to store (and find)
them in the file system, you need this:
$Self->{TicketStorageModule} =
'Kernel::System::Ticket::ArticleStorageFS';
What setting do you have? Supposingly DB, as otherwise you wouldn't have
a single ticket in your system to view, because of the empty dir.
hth,
Robert Kehl
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