On Tuesday, March 30, 2004 7:20 PM
Matt Wentworth <[EMAIL PROTECTED]> wrote:
>>> Where _exactly_ did you download the rpm you used for the upgrade?
>>> What is the exact filesize of the rpm? Did you check the MD5
>>> signatures?
>
> I'm believe I downloaded the file from otrs.org.
> 4162964 Feb 17 12:43 otrs-1.2.1-01.i386.rpm
> I see that there is an otrs-1.2.2-01.i386.rpm listed for download
> now. Perhaps I should try and upgrade to the most recent version?

The rpm has the correct file size at least, but it's a very good idea to
upgrade to 1.2.2, yes.

> Graphs are now working! :)

Glad to hear that. Nonetheless, try the most recent version. You may
also think about trying out the CVS HEAD, but this were somewhat geeky,
call it "bleeding edge". You may also wait a little while for the next
release 1.2.3, which we want to issue soon.

> Robert are you one of the developers on this software?

One could say so, yes. Although I'm not doing the main coding, I'm very
happy to be a part of this great devel team. I'm responsible for a
working Win32 port and help solving upcoming puzzles on the [otrs] and
[otrs-de] MLs.

> You've been very helpful thank you.

Thanks for the flowers :-) You're welcome!

> I checked on the site but didn't see a
> section for donations, do you have plans for pay pal donations at
> some point?

We're appreciating this, but afaik we haven't any PayPal or similar
service ready to use at current. Good idea, indeed. In the meantime, I'd
like to point you to the website of the ((otrs.de)) GmbH,
http://www.otrs.de/. You'll find contact information there to address
these questions. Btw, you can find the support line of ((otrs.de))
there, too.

With highest regards,

Robert Kehl

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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