Hi,
Im new to this list, so i apoligise if this has been asked and answered before, i
searched the archives but couldn't find anything relating to this.
I have installed OTRS 1.2.3 on a RH system (install via tar.gz).
I have setup a customer and customer group (enabling the customer group setting in
Config.pm)
$Self->{CustomerGroupSupport} = 1;
Then i assigned a customer to a customer group, and gave that group rw perms for the
queue called MLSIS.
I thought that if the customer was assigened only one group then they would only be
able to see that group, and assign tickets to that group, but not so.
I actually found that the customer could assign there ticket to any group OTHER THAN
the queue they have access to :(
If an admin then moves the ticket to that group the ticket disapears from the
customers screen.
I know there is the setting to tie a user to a specific queue :-
$Self->{CustomerPanelOwnSelection} = {
# QueueID => String
'1' => 'MLSIS',
This bit works, but limits all customers to this queue, is there a way to limit
customers to ONLY the queues in there groups?
e.g. I run a company that supports difererent customers, i want to assign a queue to
each customer (so i dont have one person assiging jobs to queues all day) but i dont
want each customer to see another customers tickets.
Each customer can have any number of employs, each of which would have access to the
same queue (maybe some customer users would have access to another queue for extra
stuff)
Is this kind of thing posible?
If this dosn't make sence please tell me what bits to expand on.
Thanks
Matt Lowe
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