On Thursday, May 27, 2004 11:08 PM
Scott Moore <[EMAIL PROTECTED]> wrote:
> By default, when you use a Response to reply to a ticket, the
> Response text appears BELOW the ticket text. What files do I need to
You're searching for this, coming from Kernel/Config/Defaults.pm
somwhere around line #750, to be set in Kernel/Config.pm:
# unix_style
# $Self->{ResponseFormat} = '$Data{"Salutation"}
#$Data{"OrigFrom"} $Text{"wrote"}:
#$Data{"Body"}
#
#$Data{"StdResponse"}
#
#$Data{"Signature"}
#';
# ms_style
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
hth,
Robert Kehl
--
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