Good Afternoon
I am trying to get the generic agent to check the SafeShop Customer Care que
for any emails with Undeliverable in the subject to firstly be moved to the
Safeshop - Undeliverable que and then closed.
Here is what I've got so far:
# --
# [Move] -> move all tickets from SafeShop to SafeShop Undeliverable
# --
'move tickets from SafeShop Customer Care to Safeshop - Undeliverable' =>
{
# get all tickets with these properties
Queue => 'SafeShop Customer Care',
Subject => '% Undeliverable %',
Locks => ['unlock'],
# new ticket properties
New => {
Queue => ' Safeshop - Undeliverable ',
State => 'closed successful',
Owner => '[EMAIL PROTECTED]',
Note => {
From => 'GenericAgent',
Subject => 'Moved!',
Body => 'Moved from "SafeShop Customer Care" to "Safeshop -
Undeliverable" - cleanup done.',
ArticleType => 'note-internal', #
note-internal|note-external|note-report
},
},
},
Any ideas?Rick
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