Does escalation time effect only new tickets or also a customer ticket reply?
In other words, if a customer replies to one of our outgoing emails, if we forget it is there, will escalation occur? Charles _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
