Hi Wes, On Tue, Sep 07, 2004 at 07:33:13PM -0700, Wes Plate wrote: > And they're growing!! When I wrote this to the list, there were Three, now > there are Forty-Three! > > My OTRS is going crazy! > > Here is part of my Apache log (OTRS log follows)... > > ERROR: OTRS-CGI-1 Perl: 5.8.0 OS: linux Time: Tue Sep 7 12:01:17 2004 > > Message: No article found for TicketID 815! > > Traceback (953): > Module: Kernel::System::Ticket::Article::GetLastCustomerArticle (v1.52) > Line: 490 > Module: Kernel::Modules::AgentQueueView::ShowTicket (v1.50) Line: 215 > Module: Kernel::Modules::AgentQueueView::Run (v1.50) Line: 194 > Module: Apache::ROOT::otrs::index_2epl::handler (v1.66) Line: 687 > Module: (eval) (v2.01) Line: 149 > Module: Apache::Registry::handler (v2.01) Line: 149
OTRS wan't to create a new ticket with articles. The new ticket gets created but OTRS isn't able to create the article. -=> So there are Ticket with now articles on it (maybe you changed something on your system). However, a ticket needs min. one article. If there is no article, then you have a problem. You need to delete this "empty" tickets from the database: mysql> DELETE FROM ticket WHERE id = 815; After that the "empty" ticket with id 815 is removed. > -- > Wes Plate > Automatic Duck, Inc. > http://www.wesplate.com > http://www.automaticduck.com Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
