On Wednesday, September 08, 2004 10:41 AM
[EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> sorry for my pour english
Guess what, I don't know polish besides the reverse polish notation...
:->
> I`ve set up:
> $Self->{TicketHook} = '#';
> $Self->{TicketDivider} = '_'; or $Self->{TicketDivider} = ' ';
>
> $Self->{TicketNumberGenerator} =
> 'Kernel::System::Ticket::Number::AutoIncrement';
> $Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} =
> 6;
> and I always get ticket [#: number] not [#_number] or [#number]
> why?
This option is incorporated in OTRS, but actually never used throughout
the code. The dev team knows about this, Martin, don't you? It's not
hard to fix, but has to happen in several files, is quite time consuming
and a feature seldom asked for.
Search for and if not found file a bug report on http://bugs.otrs.org/
about this issue.
With kind regards,
Robert Kehl
--
Wer den Sumpf trockenlegen will,
darf nicht die Fr�sche fragen
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