[otrs] problem running two instance of otrs on one server

Tripal Jadeja Mon, 18 Oct 2004 01:57:50 -0700

Hello to all,

Information: 
OS: debian linux
Webserver: Apache
Otrs Version: 1.3.1


I have apache configured for several name based virtual web servers.
I have installed first instance of otrs with following config.
INSTANCE ONE:

Otrs base dir: /opt/otrs
Otrs    database: otrs
Otrs SystemID: 10
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
Otrs Webcofnig:
<VirtualHost IPaddr>
    ServerAdmin [EMAIL PROTECTED]
        DocumentRoot /opt/otrs/var/httpd/htdocs/
        ServerName webserver.domain.com
        Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
        Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
<IfModule mod_perl.c>
<Location /otrs>
  SetHandler  perl-script
  PerlHandler Apache::Registry
  Options ExecCGI
  PerlSendHeader On
</Location>
</IfModule>
</VirtualHost> 


Configuration for Second instance of otrs on same server.
INSTANCE TWO:

Otrs base dir: /opt/otrs1
Otrs    database: otrs1
Otrs SystemID: 20
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
Otrs Webcofnig:
<VirtualHost IPaddr>
    ServerAdmin [EMAIL PROTECTED]
        DocumentRoot /opt/otrs1/var/httpd/htdocs/
        ServerName webserver1.domain.com
        Alias /otrs-web/ "/opt/otrs1/var/httpd/htdocs/"
        Alias /otrs/ "/opt/otrs1/bin/cgi-bin/"
<IfModule mod_perl.c>
<Location /otrs>
  SetHandler  perl-script
  PerlHandler Apache::Registry
  Options ExecCGI
  PerlSendHeader On
</Location>
</IfModule>
</VirtualHost>


Now the problem.
1) The following is snip for syslog view of otrs INSTACE TWO.
Wed Oct 15 16:24:43 2004 notice OTRS-CGI-20 User: one doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.121) 
Wed Oct 15 16:24:35 2004 notice OTRS-CGI-20 User: one doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.121) 
Wed Oct 15 16:24:23 2004 notice OTRS-CGI-20 SessionID:
'1097041a8720ba67004a2115157269fdae' is invalid!!! 
Wed Oct 15 16:20:59 2004 notice OTRS-CGI-20 User: two authentication ok
(REMOTE_ADDR: 10.0.0.101). 
Wed Oct 15 16:18:38 2004 notice OTRS-CGI-20 User: three doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.131) 
Wed Oct 15 16:18:27 2004 notice OTRS-CGI-20 User: three doesn't 

Problem here is user one and two have NEVER tried to login to otrs instance
two. I have checked the web server log I do not find any access entry from
ip address 10.0.0.121 or 10.0.0.131 to web server of otrs instance two.
I do not understand hows this happening.

2) users on otrs instance two are getting logged out suddenly with error
session is invalid.
I have changed the config for sessions on instance two.

    $Self->{SessionModule} = 'Kernel::System::AuthSession::DB';
    $Self->{SessionName} = 'Session';
    $Self->{SessionCheckRemoteIP} = 1;
    $Self->{SessionDeleteIfNotRemoteID} = 1;
    $Self->{SessionMaxTime} = 8*60*60;
    $Self->{SessionMaxIdleTime} = 4*60*60;
    $Self->{SessionDeleteIfTimeToOld} = 1;
    $Self->{SessionUseCookie} = 1;
    $Self->{SessionUseCookieAfterBrowserClose} = 0;

But does not help.
Users are still getting kicked out with error message invalid session.

There are NO problems on otrs instance ONE.



Mit freundlichen Gr��en,
Tripalsinh Jadeja
Systems Administrator
Icompo.net GmbH
Phone: +49-331-20136185
Fax  : +49-331-20136485

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/

[otrs] problem running two instance of otrs on one server

Reply via email to