2004-11-04, cs keltezéssel 20:38-kor Robert Kehl ezt írta: > Well, it's just a link, so... > The Link has to look like the following: > http://localhost/otrs/index.pl?Action=AgentMove&TicketID=12345&DestQueueID=5 > A really good place for such a link where AgentMailboxTicket.dtl, > AgentZoomHead.dtl _and_ TicketView.dtl. Place the following IN ONE LINE > at the beginning of each file and remember to change the DestQueueID > from 5 to the id of you 'delete' queue. > > <dtl if ($Data{"AgentClose"} ne "0") { $Data{"AgentDeleteStrg"} = " - <a > href="$Env{"Baselink"}Action=AgentMove&TicketID=$Data{"TicketID"}&DestQueueID=5" > onmouseover="window.status='$Text{"Delete"}'; return true;" > onmouseout="window.status='';" class="menuitem">$Text{"Delete"}</a>"; }> > > Now you can use $Data{"AgentDeleteStrg"} in the files wherever you want > the link to appear. An agent clicking on it will move the ticket to the > desired queue, from which a GA job will/can later delete them. But > that's another story to be told in another thread ;) *scnr*
That moves it to an other queue. As I can see, the "deleted" state (can be set via bulaction) is an other thing. But it should be done in the same way I think. Another problem with the bulkaction that it locks all selected tickets before the action, and I will have several delated state locked tickets after the action, so I have to unlock one by one... :( How can I unlock tickets in bulkaction? Regards, Slapic _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
