Jack Doyle schrieb:
I looked through the archives and I see that red tickets in the search
results mean that they are not answered. Is there a way to quickly set
them to answered?
Despite answering them, no.
Is there something that I can have the generic agent do to do this? I
have a lot of closed tickets that are red. I would like to have a job
that runs that will take all closed tickets and set them to answered
automatically. Is this possible?
See these patches:
http://wiki.robertkehl.de/index.pl?PatchGAAnswered
hth,
Robert Kehl
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