Hi!
With OTRS you don't need to access the database directly, except in
very rare
occasions (disaster recovery, corrupted tables, etc). To disable the default
queues you
have 2 options:
- Rename them to something usefull for you.
- Disable them, so they won't be shown (mark as invalid in admin interface).
Anyway, they can be used for things not related directly to your
clients, as 'Junk'
to store spam (and delete it automatically with the generic agent) or
"Postmaster" to
store system or administrative messages. Also, it's usefull to have some test
queues, to
test all kind of things without disturbing your clients queues. I've renamed
'Raw' and
'Misc' as 'TestQ1' and TestQ2' ;-)
Regards,
On 27 May 2005 at 10:26, Jerome Alet wrote:
> Hi,
>
> I've setup the OTRS 1.3.2p01-5 Debian package and it now works like a
> charm with PostgreSQL. OTRS is really great stuff !
>
> Now I'm wondering : I'd like to propose to customers the choice
> between only two queues with names I'll choose, but actually there are
> several predefined queues : 'Raw', 'Junk', 'Postmaster' and 'Misc'
> which are of no interest to me.
>
> I've read the documentation, especially "What is a ticket queue"
> section, but it doesn't seem to explain if these predefined queues are
> needed or not.
>
> I'd like to delete them if possible (this I know how to do), but
> what happens if I delete these predefined queues ?
>
> Now another question : the PostgreSQL database schema doesn't contain
> statements to ensure the database integrity when someone tries to do
> some manual modifications : for example (with my need), if I delete
> from table 'queue' and still have datas matching the deleted queues in
> 'personal_queues' the database is incoherent, but a foreign key which
> references the other table would have prevented this to happen.
>
> So is this sort of things fixed in the 2.0 branch ?
>
> Thanks to all in advance
>
> Jerome Alet
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting f�r Ihr OTRS System?
> => http://www.otrs.de/
>
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
