> From: Graeme Brough <[EMAIL PROTECTED]>
> Reply-To: "User questions and discussions about OTRS.org" <[email protected]>
> Date: Fri, 22 Jul 2005 10:14:33 +0100
> To: "User questions and discussions about OTRS.org" <[email protected]>
> Subject: Re: [otrs] OTRS Variables.
>
> Mark,
>
> I can also create your own variables.
>
Actually, what I'm trying to do is use Ticket free key values.
I have a web form which sets certain X-headers, such as OTRS-TicketKey1 and
OTRS-TicketValue1. I want to include those values in my automatic or canned
responses.
Any ideas to make that easy?
> In Modules/AdminCompose.pm, prior to (approx line 270):
>
> # replace customer data
> foreach (keys %Customer) {
> if ($Customer{$_}) {
> $Data{Signature} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi;
> $Data{Salutation} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi;
> $Data{StdResponse} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi;
> }
> }
>
> you can add a variation of the following:
>
> #
> # add custom values to Subject
> #
> $Data{Subject} =~ s/<CUSTOMER_NAME>/$variable[1]/g;
> $Data{Subject} =~ s/<SITE_ID>/$variable[2]/g;
> $Data{Subject} =~ s/<LOCATION>/$variable[3]/g;
>
> #
> # add custom values to StdResponse
> #
> $Data{StdResponse} = $Self->{QueueObject}->GetStdResponse(ID =>
> $GetParam{ResponseID});
> #
> $Data{StdResponse} =~ s/<ORIGINATOR>/$variable[0]/g;
> $Data{StdResponse} =~ s/<CUSTOMER_NAME>/$variable[1]/g;
> $Data{StdResponse} =~ s/<SITE_ID>/$variable[2]/g;
> $Data{StdResponse} =~ s/<LOCATION>/$variable[3]/g;
>
> All you then need to do is create your response templates as normal and
> include your customer tags.
>
> HTH,
>
> Graeme
>
> Christian Schoepplein wrote:
>> Hello,
>>
>> On Fri, Jul 22, 2005 at 03:35:32AM -0400, Mark J. Nernberg wrote:
>>
>>>> From: Daniel Balan <[EMAIL PROTECTED]>
>>>> Organization: BitDefender
>>>> Reply-To: "User questions and discussions about OTRS.org" <[email protected]>
>>>> Date: Fri, 22 Jul 2005 10:09:17 +0300
>>>> To: "User questions and discussions about OTRS.org" <[email protected]>
>>>> Subject: Re: [otrs] OTRS Variables.
>>>>
>>>> I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id
>>>> in the body" message) and that is what Robert from OTRS team told me.
>>>>
>>>> Maybe v2 will have more
>>>
>>> I was hoping to use some of the other values in my responses.
>>
>>
>> Go to the response section in the adminarea and take a look at the
>> bottom of the screen. There you'll find the notes and a list of
>> variables that you can use. This note section exists for all settings in
>> the adminarea.
>>
>> Ciao,
>> Christian
>>
>>
>>
>> ------------------------------------------------------------------------
>>
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>> => http://www.otrs.de/
>
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