Hi Chris, On Tue, Aug 02, 2005 at 03:03:44PM +0000, Chris Flerackers wrote: >>On Mon, Aug 01, 2005 at 03:21:00PM +0000, Chris Flerackers wrote: >>>I have been using otrs 1.3.2 successfully for some weeks now >>>but recently, I received 2 emails for the support system that did >>>not appear correctly in the queues. I never saw the mail in the queues, >>>but when I do a search on all tickets, I see 2 lines with an empty >>>Ticket#, Age, State, Queue and CustomerID. >>>The From/Subject contains >>>- >>>The Owner contains >>>( ) >>>I checked the mail (the customer also cc-ed me) and I saw the following >>>which might cause the issue (I changed the names and email addresses >>>but the format is still the same, especially the line breaks, spaces, >>>quotes, ...). >>> >>>From: LNAME1 Fname1 <[EMAIL PROTECTED]> >>>To: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>, >>>Cc: LNAME2 Fname2 <[EMAIL PROTECTED]>, BB CC DDD >>><[EMAIL PROTECTED]>, >>> LNAME3 Fname3 <[EMAIL PROTECTED]>, >>> LNAME4 FNAME4 =CC= >>> <[EMAIL PROTECTED]>, >>> LNAME5 Fname5 >>> <[EMAIL PROTECTED]>, >>> "'Myfname Mylname'" >>> <[EMAIL PROTECTED]> >>> >>>Some possible problems: >>>- There are no quotes around the "displaynames" >>>- There are double and single quotes around the "To" displayname and the >>>last "CC" displayname. >>> >>>Has anybody seen this problem before? Is it an otrs issue? If yes, has it >>>been fixed in a subsequent release? >> >>Yes, there might be problems with the correct quoting of data. Which >>database backend are you using for OTRS? > >I am using postgresql 8.0.1_3
OK. And what DBD::Pg module? DBD::Pg older than 1.4.2 causes some
trouble.
>Would the "quoting" be an otrs or postgres problem?
Hmm, thats the question :). I have no problems with OTRS 2.x, Postgresql
8.x and DBD::Pg 1.42 on a debian system, but on other systems there seem
to be problems :(. As long as we are not able to reproduce these errors,
its hart to find the reason that causes this trouble.
Best regards,
Christian
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
signature.asc
Description: Digital signature
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
