|
I’m running off a cable modem with the ISPs mail
system. I don’t have an email account set up with them for OTRS. I
have OTRS running local since I am the only user. I’m not worried
about incoming mail. I can easily create the tickets by hand. I would,
however, like to have OTRS send out notifications of ticket creation,
resolution, etc. I modified the config.pm file yesterday to include the
following: # SendmailModule $Self->{'SendmailModule'} =
'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} =
'smtp.[mailprovider].com'; $Self->{'SendmailModule::Port'} =
'25'; $Self->{'SendmailModule::AuthUser'} =
'myusername'; $Self->{'SendmailModule::AuthPassword'}
= 'mypassword'; My email, using MS outlook and POP3, works fine. When
OTRS tries to send a message, I get “Authentication Failed.”
Is there some other setting I need to tweak or should I contact the cable
company’s High Speed Internet helpdesk to see what I need to do to
authenticate? Thanks, Joe Fusco |
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