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Hi all. I’m fairly new to OTRS, and am having a bit of a
time getting emails to work. I have one queue (IT) with 4 subqueues (one for
each tech). I would like to have an automated email dispatched to each tech
whenever a ticket is entered into their subqueue. I do not want the customers
to be receiving emails, however, as we use OTRS strictly for internal
tracking. OTRS is installed on a workstation that is a domain
member. Our email server is MS Exchange 2000. Can anyone give me a hand? Thanks in Advance, John M. |
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