Hi
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also wrote
a script for extracting customer name, ticket subject and sending it
with sms_client for paging ticket owners using a generic agent.
It should be easy to combine both in a simple add-on script for
displaying the infos.
Charles G Lambrecht/HOSPOPS/VET/UTIA wrote:
I would like to a present a view of a queue without logging in to OTRS.
For example, the current (open ticket) view of the PC Support Work queue
available for browsing on the intranet.
Has anyone done this and how so?
I'm thinking a sql statement embedded in a page somewhere...
Regards,
Charles
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Charles Lambrecht
Manager - Computer Operations
[EMAIL PROTECTED] (865) 974-5742
University of TN College of Veterinary Medicine
"Knowledge, Compassion, Discovery"
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Best regards
Roberto Giana
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https://www.giaroco.ch/
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