mine is attached. It has redundant LDAP servers, DLAP login for agents and LDAP login and info for customers. It still uses the OTRS database for agents (to set permissions, etc.), so you have to make an account for each one in OTRS (same name as AD login name), it only uses the LDAP for the login. The list at the bottom is the customer data I am pulling out of AD; You may want more or less items there.
-- -- Steven May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - - "Hamad Al-Gharabally" <[EMAIL PROTECTED]> wrote in message news:[EMAIL PROTECTED] > Hello, > > I would like to use OTRS 2.0.4 (on debian) for the tech support dept, > however I dont know much about LDAP or Active Directory for that matter. > > Could someone paste a "real" working example config which would allow > agents and/or customers to log in? (Using the accounts in the Active > Directory) > > Ive taken a look at the Documentation but when it comes to dn cn etc.. > it seems a bit intimidating. A case example would be. > > Were running win2000 domain controllers. > > each named: dc1.auk.edu.kw & dc2.auk.edu.kw > > Underneath that I have the following Ou's: > > + AUK Students > + Staff > + Facutly > > Now the customers in this case would be the Students & Faculty & Staff > > The agents would be in the Staff ou as well. (I might forsee a problem > here) > > Do I need to ask our AD admin to move the agents into a separate OU ? > > Best Regards, > Hamad Al-Gharabally > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > begin 666 LDAP-Ref-For-Config.pm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` end _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
