I just want to
clarify my understanding of groups and queues...
Is there a
one-to-one relationship of queues to groups? Meaning that you can only associate
a queue with a single group? I'm trying to understand how queues become
available to agent users. I created a new user and gave them read-only access to
a group or groups then they can see the queues that are also associated with
that group correct? That appears to be the case. So to state it more plainly:
Groups have a one-to-many relationship to queues?
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