Mmmhhh...are you running version 2.0.4?
I grep -i FollowUpState in whole of Kernel/System dir,
no answer!
Then I searched even for the word "open" in the
Postmaster.pm, no answer either..
I need that solution.
_thanks
Richard
--- KartheeK <[EMAIL PROTECTED]> wrote:
> Hello,
>
> There is this setting in:
> /opt/otrs/Kernel/System/PostMaster.pm
>
> # PostmasterFollowUpState
> # (The state if a ticket got a follow up.)
> [default: open]
> $Self->{PostmasterFollowUpState} = 'open';
>
> As we see the default setting is open; change this
> to the desired state...
> This should work.. Myself yet to test....
>
> Regards
> KartheeK
>
>
>
> Richard Hinkamp - BeSite <[EMAIL PROTECTED]> wrote:
> Please share your solution! :)
>
> Richard
>
> KartheeK wrote:
> > Ho Great-OTRS, I got a quick solution: I found a
> configuration setting in
> >opt/otrs/Kernel/System/PostMaster.pm / . OTRS is
> really a great
> > application....
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