You can do it in 2.0.4 without touching the files. Use the SysConfig
interface!!!
Click the SysConfig link in the Admin...System section. Pull up the
Ticket Group from the Group Selection dropdown and choose
Core::Postmaster. You want to change the PostmasterFollowUpState option
to open|closed|or whatever else you want it to be.
HTH
-Jeff
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Richard Mollel
Sent: Friday, January 20, 2006 7:51 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Status Change when customer follows up Howto?
Mmmhhh...are you running version 2.0.4?
I grep -i FollowUpState in whole of Kernel/System dir,
no answer!
Then I searched even for the word "open" in the
Postmaster.pm, no answer either..
I need that solution.
_thanks
Richard
--- KartheeK <[EMAIL PROTECTED]> wrote:
Hello,
There is this setting in:
/opt/otrs/Kernel/System/PostMaster.pm
# PostmasterFollowUpState
# (The state if a ticket got a follow up.)
[default: open]
$Self->{PostmasterFollowUpState} = 'open';
As we see the default setting is open; change this
to the desired state...
This should work.. Myself yet to test....
Regards
KartheeK
Richard Hinkamp - BeSite <[EMAIL PROTECTED]> wrote:
Please share your solution! :)
Richard
KartheeK wrote:
> Ho Great-OTRS, I got a quick solution: I found a
configuration setting in
>opt/otrs/Kernel/System/PostMaster.pm / . OTRS is
really a great
> application....
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