On Fri, 2006-01-20 at 12:09 +0000, KartheeK wrote:
> Hello,
>
> There is this setting in: /opt/otrs/Kernel/System/PostMaster.pm
>
> # PostmasterFollowUpState
> # (The state if a ticket got a follow up.) [default: open]
> $Self->{PostmasterFollowUpState} = 'open';PostmasterFollowUpState still it forces a static state to be applied to the ticket on reply. I'd like to leave the ticket state unchanged after an email followup. Is this doable? -- Luca Corti PGP Key ID 1F38C091 Adesso dico: "Prima di tutto il resto, imparare ad ascoltare."
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