> Where do you compose an answer on a ticket? I went and > searched for the ticket by customer id. I opened the ticket > and I don't see where I can do this?
Assuming you're running 2.0.4 (which is what I'm running), Compose Answer (email) appears on the right bar beneath State, Priority, Queue, CustomerID, and Escalation in: > Lee Connell > Network Engineer Adam _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
