Where do you compose an answer on a ticket? I went and searched for the ticket
by customer id. I opened the ticket and I don't see where I can do this?
Sorry Lee,
you posted many trivial questions to the mailing list that could have
been answered by yourself with
* reading the documentation
* making yourself familiar with OTRS
* searching the mail archive
* and last but not least, contact [EMAIL PROTECTED] if you need fast and
adequate help
Please don't post trivial questions.
Thanks, Alex
Lee Connell
Network Engineer
15 Main St. Suite 10
Littleton, NH 03561
603-444-3937
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Getchell, Adam
Sent: Wednesday, February 08, 2006 3:20 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Opening closed tickets
Where is "re-open"? I have searched and found the closed
ticket. The state says closed, how do I state it as open?
Yes, I did not find this explicitly either. However, if you Compose an
answer to the customer (e.g., we're reopening the ticket) you can specify
the next state of the ticket to be open.
Hope that helps!
Lee Connell
Network Engineer
***************
* Adam Getchell, M.S.
* Director of Information Technology
* College of Agricultural & Environmental Sciences Deans' Office
* [EMAIL PROTECTED] (530)752-8008
***************
"Invincibility is in oneself, vulnerability in the opponent." -- Sun Tzu
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