How can I disable notifications for en::Customer::OwnerUpdate - my customers don't need to know if the ticket changed owners
Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783 > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Jennifer Valdez > Sent: Wednesday, March 08, 2006 3:03 PM > To: [email protected]; [email protected] > Subject: [otrs] Notifications > > This problem has become somewhat urgent. > When the system sends an email to the customer, the sender and reply-to > address is the queue and queue email address respectively. However, when > a notification is sent to an agent, the sender and the reply-to is set in > Config Options: Framework -> Core NotificationSenderName and > NotificationSenderEmail. > I have tried setting this to the variable <OTRS_TICKET_Queue> with no luck. > I would like to have notifications sent from the appropriate queue > instead of from one single address. Is this possible? > To illustrate: I have a queue called "SysAdmin" with an email of > "[EMAIL PROTECTED]". > Can the notifications be from "SysAdmin <[EMAIL PROTECTED]>" > instead of "OTRS Notification Master <[EMAIL PROTECTED]>" ??? > > If anyone has a solution, I would be glad to hear it. > > Thanks, > Jennifer Valdez > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006 > -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
