i believe you can do this through the web ui. its in the options for the queue.
[EMAIL PROTECTED] wrote: > How can I disable notifications for en::Customer::OwnerUpdate - my customers > don't need to know if the ticket changed owners > > > Thanks > > > Dan Metcalf > Wireless Broadband Systems > www.wbisp.com > 781-566-2053 ext 6201 > 1-888-wbsystem (888) 927-9783 > > >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >> Jennifer Valdez >> Sent: Wednesday, March 08, 2006 3:03 PM >> To: [email protected]; [email protected] >> Subject: [otrs] Notifications >> >> This problem has become somewhat urgent. >> When the system sends an email to the customer, the sender and reply-to >> address is the queue and queue email address respectively. However, when >> a notification is sent to an agent, the sender and the reply-to is set in >> Config Options: Framework -> Core NotificationSenderName and >> NotificationSenderEmail. >> I have tried setting this to the variable <OTRS_TICKET_Queue> with no luck. >> I would like to have notifications sent from the appropriate queue >> instead of from one single address. Is this possible? >> To illustrate: I have a queue called "SysAdmin" with an email of >> "[EMAIL PROTECTED]". >> Can the notifications be from "SysAdmin <[EMAIL PROTECTED]>" >> instead of "OTRS Notification Master <[EMAIL PROTECTED]>" ??? >> >> If anyone has a solution, I would be glad to hear it. >> >> Thanks, >> Jennifer Valdez >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting für Ihr OTRS System? >> => http://www.otrs.de/ >> >> >> -- >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006 >> > -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
