|
Hello all, I setup a generic agent to assign new tickets from a certain
user to change the owner to another user. When I save the agent, it warns me
that 35 tickets will be effected. However when I click “Run now”, none of the
tickets are changed. I tried something as simple as assigning all new tickets a
user and even that doesn’t work. I see in the system log that the agent
is running every ten minutes, but it still does not make any changes. Could this be a permission problem of some sort? Any advice
is greatly appreciate. Thank you, - Jon |
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