On Fr, Mär 24, 2006 at 08:41:38 +0100, Christian Schoepplein wrote: >On Fri, Mar 24, 2006 at 11:52:20AM -0500, Jon H wrote: >> I setup a generic agent to assign new tickets from a certain user to >> change the owner to another user. When I save the agent, it warns me that >> 35 tickets will be effected. >> >> >> >> However when I click "Run now", none of the tickets are changed. I tried >> something as simple as assigning all new tickets a user and even that >> doesn't work. I see in the system log that the agent is running every ten >> minutes, but it still does not make any changes. >> >> >> >> Could this be a permission problem of some sort? Any advice is greatly >> appreciate. Thank you, > >Yes, that could a permission problem. Is the user allowed to get these >tickets? > >What happens if you execeute > >bin/GenericAgent.pm -d 1 -c DB
Sorry, typo. Better is
bin/GenericAgent.pm -d 1 -c db
>
>> - Jon
>
>Best regards,
>Christian
-- Christian
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